Business internet chosen for the address, backed up on 4G, watched around the clock, and supported by people who ring you first.
We hold supply relationships with Aussie Broadband, AAPT, Exetel, Over the Wire, Channel Haus and others, plus Starlink where fixed access is poor or absent. That means we choose the best service available at your address instead of selling you the only one we carry.
NBN from 12/1 through to 1000/400, fixed wireless, and enterprise-grade options where the address supports them. We check availability before we quote, not after you sign.
A business-grade router with a 4G SIM in the second slot, configured to fail over automatically when the fixed service drops and fail back when it returns. Nobody has to notice, and nobody has to do anything.
Some addresses are simply badly served. Rural sites, new estates where the fixed build is years away, temporary premises, construction offices, and the occasional industrial site where the copper is a rumour.
Low-earth-orbit satellite has changed the answer at those addresses from “wait” to “next week”. We supply, install and support Starlink as part of a managed service — with the same monitoring and the same support tiers as any other connection, rather than as a box you are left to figure out.
It also makes a credible primary service for a temporary site and a credible backup for a permanent one.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
Every connection comes as either Standard Support or Premium Support. Same line in the ground. Very different experience when something goes wrong — and it is the part of the quote most people skim.
Business hours, reactive. You notice the problem, you raise it, we fix it to a published SLA. For a lot of businesses that is genuinely enough.
24/7 monitoring, faster SLA, dedicated support line — and the aim that we identify your issue before you tell us. Most Premium tickets are opened by us. Support itself runs in business hours on both tiers.
Give us the addresses and we will come back with what each site can get, from which carrier, and what we would recommend — before anyone signs anything.
