We check the carriers and connection types available at your location, then recommend an option that fits your speed, reliability and budget requirements. Backed by Brisbane-based support.
Residential internet is mostly sold on speed. With business internet, support and reliability carry just as much weight, because downtime can interrupt calls, payments and your team’s work.
The underlying connection may look similar. The difference is how it is selected and what happens when there is a problem.
Internet availability can change from one street to the next. SmileTel works with Aussie Broadband, AAPT, Exetel, Over the Wire, Channel Haus and other carrier partners, so we can compare suitable options for your location.
For sites with limited fixed-line access, we can also look at Starlink. Where extra resilience or combined bandwidth is needed, Fusion Broadband provides bonded and SD-WAN options.
For multi-site businesses, this means each location can get a connection suited to its address while billing and support stay with SmileTel.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
Some addresses are not well served by fixed internet. Rural locations, new estates, temporary premises, construction offices and industrial sites can all face limited options or long lead times.
SmileTel can supply, install and support Starlink as a managed business service. We handle the equipment and setup, then support the connection alongside the rest of your network.
Standard and Premium Support tiers are available, including 24/7 monitoring with Premium.
A business-grade router with 4G backup automatically switches connections if your fixed service goes down. When the fixed line returns, it switches back. Your team can keep using key business systems without changing networks or waiting for someone to intervene.
Every SmileTel business internet connection comes with either Standard or Premium Support. The right choice depends on how your business discovers a fault and what downtime costs you.
Support during standard business hours under a published SLA. You let us know there is an issue, and our Brisbane team works through it. A sensible fit when a short outage is manageable.
24/7 monitoring can identify and raise a connection fault without waiting for your call. You also get a faster SLA and a dedicated support line during standard business hours. Suited to sites where downtime quickly affects trade.
Business internet is available month to month or on 12, 24 and 36-month terms. A month-to-month service gives you more freedom, while committing to a longer term brings the monthly rate down.
For multi-site businesses, even a small saving at each location can add up across the complete network. We’ll show you the available term options in your quote so you can compare flexibility against the overall saving.
Send us one address or your complete site list. We’ll check the carriers, connection types, speeds and support options available at each location, then recommend the setup we would choose for our own business.
