From planning and configuration to installation and troubleshooting, our qualified technicians help get your phone, internet and network systems working properly. Get remote assistance when that’s enough and onsite help when it isn’t.
When the work needs someone at your premises, we send a qualified technician. Cabling, hardware installations, fault finding, cutovers, office moves and new-site setups. Brisbane based, with travel available for multi-site projects.
Configuration changes, user moves and additions, diagnostics and fixes handled without waiting for a site visit. You deal with the same local team that built and supports your service.
A proper start for every new service. We handle discovery, design, number porting, provisioning, configuration, user setup and handover against an agreed plan.
For larger jobs that need clear planning and someone accountable for the outcome. Phone system replacements, site rollouts, network rebuilds and migrations from ageing systems.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
You receive a clear statement covering what will be delivered, when it will happen and what it depends on. If the scope changes, we discuss it before additional work goes ahead.
Your project is assigned to technicians who know the platform and have delivered this type of work before. They can also reach the person who designed the solution when questions come up.
As-built records, configuration details and handover notes are part of the job. Your team, support staff or future provider can see what was installed and how it was configured.
Once everything is live, the project moves into support with its documentation and history attached. You won’t need to explain the entire setup again when you need help.
Professional services are quoted per project once the requirements and scope have been agreed.
Tell us what needs to change and when you need it done. We’ll help define the requirements, identify any dependencies and turn it into a practical plan.
