Give every location consistent phone, internet, 4G backup, hardware and support, while choosing the right available connection for each address. One rollout process, one support team and one consolidated bill across Australia.
Across a franchise network, internet, phones, 4G backup and hardware are often supplied by different providers. Head office has limited visibility, invoices vary between stores and nobody has a clear picture of the complete setup.
The problem becomes obvious when a new location is opening or a franchise changes hands. Services need to be ordered, installed, tested or transferred without interrupting trade. Without one team coordinating everything, important details can easily be missed.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
Business internet, a phone line, 4G backup and hardware brought together under one monthly cost. The core setup remains consistent, with the connection matched to each address.
Every site and service appears on one invoice, with a clear breakdown for each location and group pricing across the network.
We start planning as soon as the new site is confirmed. Ordering, delivery, installation and testing are coordinated around the opening schedule.
When a franchise changes hands, we coordinate the transfer of services and existing numbers to reduce disruption for the incoming owner.
If the fixed connection drops, automatic failover helps keep EFTPOS, phones and other essential systems operating.
Covered services are monitored around the clock. If a fault is detected, we can raise it before the store or head office reports the problem.
Identical sites, tight fit-out timelines, trade that stops the moment the connection does, and franchisees who turn over every few years.Multiple locations, tight fit-out timelines, ownership changes and connectivity that directly affects trade. Managing a franchise network presents challenges that a standard single-site telco setup doesn’t cover.
SmileTel is built to manage those moving parts. We coordinate national retail rollouts, service transfers, onsite hardware and support across the complete network. Where required, we can also arrange in-store CCTV during the same visit.
Once the network standard is agreed, each new location enters at stage two. You don’t need to redesign the package every time another store opens.
Send us the addresses of your current and planned locations. We’ll check what’s available at each site, flag any exceptions and put together a consistent package and clear pricing for the complete network.
