Every SmileTel service comes with support from our Brisbane-based team. We offer Standard and Premium Support tiers, which we compare below. Use the information on response times, monitoring and escalation to decide the level that fits your business and its connectivity requirements.
Standard Support suits businesses that need dependable help during working hours and don’t require proactive monitoring around the clock. It’s often a good fit for single-site offices and teams that can contact us when an issue occurs.
Premium Support is for businesses that rely heavily on their phones and internet. We monitor covered services around the clock, allowing us to detect and raise faults before you or your customers report them.
To be clear, the monitoring operates 24/7. Support is delivered during standard business hours on both tiers. Premium gives you a faster SLA, priority response and a dedicated line to our team once the working day begins.
Both tiers are supported by the same Brisbane-based team during the same hours. Premium adds 24/7 monitoring, allowing us to detect and raise covered faults even when nobody from your business is watching. Priority support begins when our team returns during standard business hours.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
How would you find out your phone or internet was down? If the answer is “when a customer tells us,” Premium monitoring could catch the fault sooner.
If an hour offline means lost sales or interrupted trade, Premium may be the better fit. If it’s a manageable inconvenience, Standard may be all you need.
Premium monitoring runs 24/7. Support responses for both tiers are delivered during standard business hours.
Tell us how your business relies on its phone and internet services, and what an outage would mean for your team. We’ll explain both options and recommend the level that makes sense.
Already a customer? We can also confirm your current tier and what it includes.
