From straightforward cloud calling to Microsoft Teams integration, SIP trunks and AI-powered receptionists, SmileTel will build a phone system around how your team works.
Answer calls professionally, help customers reach the right person and get local support from a Brisbane team that knows your setup.
Your phone system should fit the way your team works. We’ll help you compare cloud phone systems, Microsoft Teams calling, SIP trunks and AI-powered answering, then recommend the setup that makes sense for your business..
Manage call queues, auto-attendants, hunt groups and voicemail without maintaining phone-system hardware in an office cupboard.
Make and receive business calls through the app your team already uses for contacts, messages and meetings.
Connect your current phone system to a modern voice service with a SIP trunk, replacing older analogue or ISDN lines without starting again.
Ava answers callers in a natural conversation, captures their details and routes calls that need a person. Call 1300 175 636 to hear her working.
We configure auto-attendants, ring groups, hunt groups, call queues and routing for business hours, after-hours and public holidays. Everything is documented before handover.
Use a desk phone in the office, a softphone on your laptop or an app on your mobile. Your extension, business number and voicemail follow you across every device.
We check your numbers with the current carrier, plan the changeover and manage the port from start to finish. You can keep the numbers already displayed on your website, signage, vehicles and Google Business Profile.
Your handsets arrive configured for your team. Plug them in, connect them to the network and start making calls.
Book a review with SmileTel and we’ll take a practical look at your phone systems, internet, mobile and networks. We’ll identify what’s working and what gaps need to be filled in.
Call recording shows you what was said. Analytics shows you what’s happening across every call. Together, they give you a clearer picture of compliance, service quality, call volumes and missed opportunities.
Record and securely store business calls with Australian data residency, flexible retention periods and access limited to authorised people. For financial services, legal, healthcare and other regulated industries, recording can support compliance and dispute resolution. It’s also useful for reviewing real customer conversations, improving service and helping new staff get up to speed.
See how many calls your business receives, when your busiest periods occur and how many callers never reach someone. Reporting can range from a straightforward activity summary to supervisor tools and live wallboards. It gives you the information needed to adjust staffing, improve call routing and follow up on missed opportunities.
Every phone system requires one of two call packs. Your chosen option applies across the whole business rather than to individual users.
Included Calls: Pay a fixed monthly charge covering local, national and mobile calls across Australia and New Zealand. It’s predictable and the best fit for most businesses.
Pay As You Go: Pay for each call with no connection fees. This option can suit businesses with low or highly variable call volumes.
Call packs cannot be mixed within the same account. Before setting anything up, we’ll review your calling patterns, compare both options and recommend the one likely to cost you less.
Call your business from a mobile and listen to what your customers hear. Then call Ava on our live business line. The difference between those two experiences could tell you more than any sales pitch.
