Ring us. Talk to our AI Receptionist.

Ava will answer, find out what you need and connect you with the right person from our team. You can have a straightforward conversation with someone who can help. No phone menus or support queue.

Available Now

1300 175 636

Call, Email or Visit Us

1300 175 636

Call our main number and Ava will answer your questions or connect you with a team member. Premium Support customers can call their dedicated support line.

support@smiletel.com.au

Send us the details by email and our local team will respond. Ideal for support requests, documents and anything easier to put in writing.

1/20 Graystone Street, Tingalpa QLD 4173

We're on the east side of Brisbane. Please call ahead to book an appointment, as our technicians are often onsite.

A Few Things that help us get started

You don’t need to prepare anything before calling. But if you have these details handy, we can understand your setup faster and give you more useful advice.

A recent bill covering your phone, internet or mobile services, so we can see what you’re currently paying for.
Your business addresses so we can check which internet and connectivity options are available at each location.
The number of people on your team making calls, including how many work at a desk, remotely or on the road.
What’s frustrating you most about your current provider or setup. This is often the best place to start.

Already a customer?

Need support? Call or email us, whichever works best for you. Both will put you in touch with the same team.

If you’re on Premium Support, we may have already spotted the issue and started working on it.

You’ll find response times and support details in our Standard and Premium SLAs, linked in the website footer.